tbaee Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict data protection practices.
Introduction & Scope
tbaee ("we", "our", or "the platform") provides a safe and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") describes how tbaee collects, uses, stores, and protects your personal information when you use our website and related services.
This Policy applies to all users of our platform — both registered members and guest visitors. By using our services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services or contact us.
tbaee always treats the protection of your personal information as its highest priority. We do not sell your information to any third party, and we do not use it for any unnecessary purpose without your consent.
What Information We Collect
tbaee collects various types of information that help us improve the quality of our services and ensure a safe user experience.
Information You Provide Directly
When you create an account or use our services on our platform, you voluntarily provide the following information:
- Full name and date of birth
- Mobile number and email address
- Payment method details (bKash, Nagad, Rocket)
- Identity verification documents (national ID card or other valid documents)
- Messages and communications submitted to support
Automatically Collected Information
When you use our website, certain technical information is recorded automatically:
- IP address and device type
- Browser and operating system information
- Visit time, pages viewed, and navigation patterns
- Cookie and session data
- Referral source and traffic information
Transaction & Gaming Information
Information generated while using our services:
- Deposit and withdrawal history
- Betting and gaming activity records
- Bonus usage and wagering progress
- Account balance change logs
Analytics & Preference Information
Information used to improve your experience:
- Preferred games and betting categories
- Language and display preferences
- Session length and usage patterns
- Support ticket and feedback history
How Your Information Is Used
tbaee uses the information collected only for the following legitimate and clearly defined purposes:
| Purpose | Description | Type of Information |
|---|---|---|
| Account Management | Creating, verifying, and maintaining your account | Identity and contact information |
| Payment Processing | Completing secure transactions via bKash, Nagad, and Rocket | Payment and transaction information |
| Fraud Prevention | Detecting and preventing irregular activity | Transaction and technical information |
| Customer Support | Resolving issues and providing 24/7 support | Contact and account information |
| Responsible Gaming | Identifying problematic playing patterns and providing assistance | Gaming and behavioral information |
| Service Improvement | Improving platform quality and user experience | Analytics and preference information |
| Legal Compliance | Complying with applicable laws and regulations | All types of information (as required) |
Cookies & Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser that our website places on your device. tbaee uses cookies for the following reasons: to remember your login state, to save language and display preferences, to ensure service functionality, and to analyze visit patterns.
Essential Cookies
Required for the core functionality of the website. They manage login sessions, security tokens, and basic settings. These cannot be disabled.
Analytics Cookies
Help improve our services by monitoring user behavior. Used to understand which pages are being used most.
Preference Cookies
Remember your preferred language, theme, and personalized settings. These cookies make each of your visits smoother.
Cookie Controls
You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may affect website functionality and you may be unable to use the service. Your consent matters to us when it comes to third-party analytics cookies.
Sharing Information With Third Parties
What We Do Not Do
tbaee never sells, rents, or exchanges your personal information. We do not provide your information to advertising companies, and we do not share information with any third party without your knowledge or consent.
Limited and Permitted Information Sharing
Information may be shared with third parties only in the following specific cases and under strict agreements:
- Payment processors: The necessary information is provided to bKash, Nagad, and Rocket to complete transactions.
- Technology partners: Technology service providers required to operate the platform, who are bound by strict confidentiality agreements.
- Game providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft receive the minimum information necessary to deliver gaming services.
- Legal obligations: Information may be disclosed in response to a court order or a lawful request from a law enforcement authority.
- Fraud prevention: Information may be shared with security partners where necessary to protect account security.
Data Security Measures
tbaee keeps your information secure using technical and administrative security measures that meet the highest industry standards.
SSL Encryption
All data transmissions are secured through 256-bit SSL encryption.
Firewall Protection
Servers are protected with advanced firewalls and intrusion detection systems.
24/7 Monitoring
System and account activity is monitored around the clock.
Access Controls
Only authorized personnel have access to specific, necessary information.
In the Event of a Security Incident
If a data security breach occurs, tbaee will notify affected users as quickly as possible and take the necessary remedial steps. We will transparently communicate details of the incident, potential risks, and the actions we have taken.
Data Retention Period
Retention Policy
tbaee retains your information only for as long as needed to fulfill the relevant purpose or to meet legal obligations. The retention periods for specific types of information are outlined below:
- Account information: Retained for as long as the account is active and, after closure, for the applicable legal retention period.
- Transaction records: Financial transaction data is retained long-term in accordance with legal requirements.
- Communication history: Support messages and communication records are kept for as long as necessary.
- Technical logs: Retained for a limited period for security and audit purposes.
- Cookie data: Depending on the type of cookie, generally deleted at the end of a session or after a set expiry period.
After receiving an account closure request, we will first confirm that there are no pending transactions or disputes. We will then begin the process of deleting any personal information beyond what is required by legal obligations.
Your Rights & Controls
tbaee believes you should have full control over your own information. The following rights are reserved for you:
Right to Access
You can request a copy of the personal information we hold about you at any time. We will respond to this request within the designated timeframe.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected. We will verify and update it promptly.
Right to Erasure
In certain circumstances you can request that your personal information be deleted, though information required to meet legal obligations will be retained.
Right to Restrict Processing
In certain cases you can request that the processing of your information be limited or stopped.
Right to Data Portability
You can request your personal information in a structured, commonly used format.
Right to Object
You have the right to object to the processing of your information in certain circumstances.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. After verifying your identity, we will respond to your request as quickly as possible. If your request cannot be fulfilled for any reason, we will inform you in writing with an explanation.
Protection of Minors' Information
Restriction for Those Under 21
tbaee's services are intended only for individuals aged 21 or older. We do not knowingly collect any information from minors. If you believe a child or someone you know is using our platform, please notify our support team immediately — we will take prompt action and delete the relevant information.
An age verification process is followed at the time of account creation. If a user creates an account using false information and this is later proven, the relevant account will be terminated and all associated information will be deleted immediately.
Policy Changes and Updates
Notification of Changes
tbaee reserves the right to update this privacy policy as needed. For any significant changes, we will:
- Publish the updated policy on this page and update the "Last Updated" date.
- Notify registered users of significant changes via email or through the platform.
- Continuing to use the service after any changes will be considered as your acceptance of the new policy.
The latest version of this policy will always be available on this page. We recommend that you visit this page regularly.
Contact Us
For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact our support team.
Privacy Support Team
Your privacy is very important to us. We carefully review every request and make every effort to resolve it promptly.
Your Information Is Secure
tbaee protects your privacy with SSL encryption and strict security policies.
Related Policies
To learn more about our other policies and terms: