Frequently Asked Questions
tbaee FAQ — Answers to All Your Questions
Whatever questions come to mind about depositing money, support, cricket betting, and playing on mobile at tbaee — find straightforward answers to all of them right here.
This FAQ page has been put together with Bangladeshi players in mind. Whether you are new or experienced — from depositing money to cricket betting, running the site on mobile, or contacting support — you will find a clear step-by-step explanation of every topic on this page. If you cannot find your question, reach out to our 24/7 live chat directly.
Deposit & Payment Adding Money
bKash
Nagad
Rocket
No, tbaee does not charge any deposit fee of its own. However, your mobile banking app (bKash, Nagad or Rocket) may apply a small transaction charge according to their own terms. Contact your payment provider directly for details about that charge. The minimum deposit amount is ৳200.
Deposits usually appear in your tbaee account within a few minutes. If your balance has not updated after 15 minutes, keep your payment app's transaction ID handy and let us know via live chat or at [email protected]. The issue will be verified and resolved promptly.
Nagad
Log in to tbaee, go to the deposit page, and select Nagad. Send money from your Nagad app to the payment number shown. Enter the amount and transaction ID in the deposit form and submit. The minimum amount is ৳200. The whole process usually takes just a few minutes.
bKash
Nagad
Rocket
tbaee currently supports three mobile financial services: bKash, Nagad, and Rocket. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit amount across all three is ৳200 and the minimum withdrawal amount is ৳800.
Once a withdrawal request is approved, the money typically reaches your bKash, Nagad, or Rocket within 10 to 45 minutes. There may be a slight delay due to network traffic during processing. If it has not arrived after 45 minutes, please contact support.
Help & Service Customer Support
Yes, tbaee's customer support team serves in both Bengali and English. Ask your question in whichever language you are comfortable with and our agent will reply in that same language. This bilingual service is maintained with the convenience of Bangladeshi players in mind.
24/7
tbaee's live chat is active seven days a week, twenty-four hours a day — including holidays and late at night. Feel free to chat or send an email to [email protected] even in the middle of the night.
Before reaching out via chat or email, keep the following information handy: your tbaee account username or registered mobile number, a brief description of the issue, the relevant transaction ID (if it is a payment issue), and the date and time of the incident (Bangladesh Standard Time). This will help our agent assist you more quickly.
Live Chat
Email
Two channels are available. First, the live chat on any page of the site — this is the fastest way to get an immediate response. Second, email at [email protected] — email is more convenient when you need to describe a detailed issue or send documents. Both channels serve in Bengali and English.
Sports Markets Cricket & Sports Betting
No-Result
If a match is officially declared no-result or abandoned, all related bets are generally voided and the stake — that is, the original bet amount — is returned. However, the settlement policy may differ depending on the rules of the specific market. Read tbaee's terms and conditions for precise details.
In-Play
Yes. tbaee offers live in-play betting, where you can bet on over-by-over markets while the match is ongoing. In-play odds change quickly, so review the market information carefully before making a decision. Make sure your connection and device are in good shape before you start.
Cricket
Among the most-used markets are: Match Winner (which team will win), Toss Winner, Top Run Scorer, Total Runs in a specific over range (such as the first six overs), and Total Sixes. For example, in a Bangladesh vs India match there may also be a market like "runs before the first wicket falls."
Decimal odds represent the total amount you will get back for every ৳1 staked — including your original bet. Example: if the odds are 2.50 and you bet ৳100, you will receive ৳100 × 2.50 = ৳250 if you win (that is, a profit of ৳150). The higher the odds, the lower the chance of winning but the larger the reward.
BPL
T20
ICC
Yes. tbaee has betting markets for BPL, IPL, the T20 World Cup, and various other international cricket events. The match list and markets are updated regularly in the cricket section of the site. Go directly to the cricket page for information on specific matches.
Phone & Browser Playing on Mobile
Android
iOS
Yes, it can be added easily. On Android, open the site in Chrome, tap the menu button, and select "Add to Home screen". On iPhone, open it in Safari, tap the share icon, and select "Add to Home Screen". This gives you an app-like experience — no separate download needed.
If the connection drops, the game generally pauses at that point. When you reconnect and return to the site, the game should resume from where it left off. However, if the bet has already been placed and the result appears unresolved, contact live chat immediately and provide the game name and time.
Yes. tbaee's website is fully mobile-friendly and works well in Chrome, Firefox, or Safari without needing to download a separate app. Slots, fishing games, live casino, and sports betting — all run smoothly in the browser. A good data connection will make the performance even smoother.
Android
iOS
PC
tbaee works well on Android smartphones and tablets, iPhones and iPads, and Windows or Mac desktops in any modern browser. For the best experience, keep your device's operating system and browser up to date. Heavy games may run a little slower on older phones with low RAM.
First, clear your browser's cache and cookies: in Chrome go to Settings → Privacy → Clear browsing data. Then refresh the page. If the problem persists, restart your phone's mobile data or Wi-Fi connection. You can also try a different browser. If the issue continues after all that, let support know.
More questions?
If your question isn't answered here, don't worry. tbaee's support team is available in Bengali seven days a week, twenty-four hours a day.
Live Chat
Click the live chat button on any page of the site — you'll get an instant response.
Email Support
For detailed issues, write to us at: [email protected] — both Bengali and English are accepted.
Service hours: 24 hours, 7 days | Language: Bengali and English